Delivery & Returns

Delivery
All UK orders are dispatched with 48-72 Hour Shipping via Hermes Standard.  Order before 1pm. You can pay a small additional fee for Hermes Next Working Day Shipping.  Our returns policy is 30 days of receipt of order 
If you are not satisfied with your purchase, please email us on our ‘Contact Us page within 14 days.  Any product you return is required to be in the same condition you received it, and in the original packaging where this is possible.

Delivery outside the UK may be subject to local import duties, custom duties or taxes which are your responsibility where they apply. Unfortunately we cannot advise you what these charges will be and Giftzuu is not responsible for them.

Return Shipping 
Unless the item(s) arrives damaged, it is the individual responsibility to pay return postage.  Please obtain proof of postage - this can be done in the form of a receipt which will be given to you on request at your local post office.  In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned.

Refund 
On receipt of the returned order, items will be inspected. If eligible for a return, a refund/response will be sent out within 3-5 days. To help us process your return as fast as possible, please enclose the original packing slip or enclose a note with your Order Number 
This does not affect your statutory rights.If you have any questions, please call us on 0333 344 8171

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